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2012
January
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Hello:
You are invited to participate in our survey to rate EMEA-B2B.INTEGRATION performance in 2011. It will take approximately 5 minutes to complete the questionnaire. Your answers will help us your to identify what works well and what needs to be improved.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Vladislav Cermak at +420 288804415 or by email at the email address specified below.
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How long have you been using EMEA-B2B.INTEGRATION services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How do you handle assigning tickets to EMEA-B2B.INTEGRATION?
By phone call to ITS Servicedesk (EMEA-HELPDESK)
By email to ITS Servicedesk (EMEA-HELPDESK)
Other Helpdesk
Direct assignment using HPSD software
Through B2B team member
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Above Average
Above Average
Average
Below Average
Well Below Average
Customer service experience
On-time delivery of service
Understanding of customers' needs
Quality of service, product
How do we rate in comparison to other workgroups that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Do you have any suggestions for improvement?
What is your Business Unit?
Global Forwarding, Freight
Express
Supply Chain
Global Business Services (ITS)
What best describes your level EDI knowledge?
None
High level knowledge (I have an idea how it works)
User level (I am able to recognize message formats)
Administrator (Fully understand message flows and structure)
Expert/Developer
Once you finished you will save your answers by clicking "Continue" button. Then you can close browser window. There is no need to sign up!
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