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  1. Surveys
  2. 2012
  3. November
  4. Q
  5. QuestionPro : Services Provided to Consumers
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How long do you take in the morning to do your hair?
 
Less than 6 minutes
 
6 minutes to less than 1o minutes
 
1o min to less than 15m
 
15 min to less than 20 min
 
25 min or more
 
 
How often do you use hair products?
Don't Use Daily Weekly Monthly Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
 
 
 
Where do you purchase hair products?
 
In store
 
Hair-dresser
 
Pharmacy
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with products bought at a hairdresser?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time help of service
Professionalism
hardresser experience
Quality of service
Understanding of customers' needs
 
 
 
How does hairdresser products rate in comparison to other products bought in store?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using the same hair products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended hair products to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions of hair-growth products ?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under R15,000
 
R15,000 - R29,999
 
R30,000 - R44,999
 
R45,000 - R59,999
 
R60,000 - R74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
Other
 
 
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