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Surveys
2013
June
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
0%
Exit Survey
How long have you been purchasing with computer repair and maintenance shops?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often you will use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
Computer Repair
Operating System Errors & Fixes
Computer Repair Diagnostic & Estimate
Data Recovery
Data Back-up
Operating System Upgrades and Install
Computer Internal Case Cleaning
Where do you would like to purchase our services?
In our store
Online
Telephone order/catalogue
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your gender?
Male
Female
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 or older
What best describes your employment status?
Employee
Student
Businesman
senior citizens
Other
Which of the following categories best describes your income?
Less than 5000
5000- 10000
10000 – 20000
Above 20000
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