This free survey is powered by
Create a Survey
Surveys
2013
June
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
IT Support Services Satisfaction Survey
0%
Exit Survey
1. How long have you been using our IT services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
2. How often do you use our services?
N/A
Daily
Weekly
Monthly
Quarterly
Annually
Software Support Services
Hardware Support Services
Installation Services
Consultancy Services
3. How would you rate the IT Support Service Desk?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How happy are you with the response time provided by our Help Desk?
How happy are you with the quality of our telephone support?
How would you rate the technical expertise of our Support Analysts?
4. How would you rate the On-site Engineering
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How happy are you with the on-site response to faults?
After starting work how happy were you with the time taken to complete the tasks?
How would you rate the technical expertise of our on-site engineers?
5. How would you rate the Installations and Projects?
Are the lead times on the purchase of your new equipment acceptable?
Are the arrangement for engineer installation acceptable?
Do the technical, project and sales proposals meet you requirements
How would you rate the team's ability to meet project timeframes?
6. How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
7. How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
N/A
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
8. Please rank (1-7) the following in order of priority for you:
Response times provided by the Help Desk
-- Select --
1
2
3
4
5
6
7
Quality of telephone support
-- Select --
1
2
3
4
5
6
7
On-site response times provided by engineers
-- Select --
1
2
3
4
5
6
7
Length of repair time once work commences
-- Select --
1
2
3
4
5
6
7
Technical expertise of engineering staff
-- Select --
1
2
3
4
5
6
7
Appearance of staff
-- Select --
1
2
3
4
5
6
7
Attitude of staff
-- Select --
1
2
3
4
5
6
7
9. Do you have any suggestions for improvement?
Loading...
close
Loading...
Close
staticapp1.questionpro.net