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Hello: Valued Customer

We at Middys Hindmarsh are constantly looking for your feedback into our quality of service.

It would be greatly appreciated to get your honest feedback on the survey below.

Thanks for your time
 
 
 
How long have you been shopping with us?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
Delivery
Project Quotations
Technical Expertise
Home Automation
Security/CCTV
 
 
 
How do you contact us?
 
In store
 
Email
 
Telephone
 
Fax
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
On-time delivery of service
Stock
Staff Knowledge
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your business?
 
Sole Trader
 
Small Contractor 2-5 staff
 
Medium Contractor 6-15 staff
 
Large Contractor 16 + staff
 
Data Comms
 
Security/CCTV
 
Home Automation
 
Prefer not to answer
 
Other