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  1. Surveys
  2. 2015
  3. March
  4. Q
  5. QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

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Exit Survey
 
 
How long have you been a member with Zone Fitness ?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use these areas in our Club/s?
Don't Use Daily Weekly Monthly Quarterly
Cardio
Free weights
Circuit
Group Training Studio
Steamroom / Sauna
 
 
 
Where did you hear about us ?
 
From a friend
 
Online
 
Telephone call
 
Outside promotion
 
Advertisement
 
Flyer
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Sales service experience
Presentation of Facility
Professionalism of staff
Variety of equipment
Change room cleanliness
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under R5000
 
R5000 - R10000
 
R11000 - R18000
 
R19000- R25000
 
R26000 - R30000
 
R31000 - R36000
 
R37000 +
 
Prefer not to answer
 
Other