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Exit Survey
 
 
In order to help us meet your needs and serve you better we would like your feedback on the quality of service that you have received from S & S Construction Company. This survey consists of just a few questions and takes only a moment to complete. We thank you for taking the time to complete this survey and look forward to service you better in the future.

Sincerely,
Kasia Williams
Vice President
S&S Construction Company.
 
 
 
* What is your overall satisfaction with the quality of work and customer service? 
 
Very Satisfied
 
Satisfied Neutral
 
Dissatisfied
 
Very Dissatisfied
 
Other
 
 
 
How satisfied are you with the product and services in the following area? 
Dissatisfied Schedule: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
* Cost:
* Very Satisfied
* Satisfied Neutral
* Dissatisfied
* Very Dissatisfied
* Quality:
* Very Satisfied
* Satisfied Neutral
* Dissatisfied
* Very Dissatisfied
* Ability to meet needs:
* Very Satisfied
* Satisfied Neutral
* Very Dissatisfied
 
 
 
* How likely are you to: 
 
Use our company again:
 
Likely
 
Neutral
 
Not Likely
 
Recommend our company to others:
 
Likely
 
Neutral
 
Not Likely
 
Other
 
 
 
 
* How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* On-time delivery of service
* Professionalism
* Purchase experience
* Quality of service
* Understanding of customers' needs
 
 
 
* How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* How often were you in contact with a company representative (Sales, Engineer, PM, Superintendent, etc.)?
 
Daily
 
More than once a week
 
Less than once a week
 
NeverN/A
 
Other
 
 
 
 
* How can we better serve you?
 
 
Other
 
 
 
 
* Do you have any suggestions for improvement?
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other
 
 
 
 
 
 
 
CUSTOMER SATISFACTION SURVEY