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How long have you been purchasing our services? |
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How often do you use our services?
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Where do you purchase our services? |
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How would you rate your overall level of satisfaction with us? |
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How do we rate on the following attributes?
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How do we rate in comparison to other companies that offer the same services? |
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How likely are you to continue using our services? |
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Have you ever recommended us to others? |
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| Do you have any suggestions for improvement? | | |
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What best describes your employment status? |
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Which of the following categories best describes your annual income? |
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Overall, how do you feel about your experience with [COMPANY] as your Internet service provider?
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Rate the following aspects of your internet connection from
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How would you rate [COMPANY] software for ease of installation and use?
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In speaking with your support representative, how would you rate the following? |
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Interest in solving your problem |
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When solving your problem, how would you rate the information provided? |
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Understanding of the problem |
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Was your problem solved on this call? |
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If your answer to the previous question was no, why?
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If you needed to contact [COMPANY] 's technical support again and were given the option to speak with this representative, would you?
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How would you rate [COMPANY] technical support as compared to that of other companies? |
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