Surveys 2015 July Q QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

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Exit Survey

How long have you been purchasing our services?   Less than 6 months   6 months to less than 1 year   1 year to less than 3 years   3 years to less than 5 years   5 years or more     How often do you use our services? Don't Use Daily Weekly Monthly Quarterly {OPTION 1} {OPTION 2} {OPTION 3} {OPTION 4} {OPTION 5}       Where do you purchase our services?   In our store   Online   Telephone order/catalogue   Through a dealer   Through an agent   Through a wholesaler   Other         How would you rate your overall level of satisfaction with us?   Highly satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Highly dissatisfied     How do we rate on the following attributes? Well Below Average Below Average Average Above Average Well Above Average Customer service experience On-time delivery of service Professionalism Purchase experience Quality of service Understanding of customers' needs       How do we rate in comparison to other companies that offer the same services?   Much higher   Somewhat higher   Same   Somewhat lower   Much lower   Don't know       How likely are you to continue using our services?   Very likely   Somewhat likely   Neutral   Somewhat unlikely   Very unlikely       Have you ever recommended us to others?   No, never recommended   Have recommended once or twice   Have recommended several times       Do you have any suggestions for improvement?       What is your gender?   Male   Female   Prefer not to answer       What is your age?   Younger than 18   18 - 24   25 - 34   35 - 44   45 - 54   55 - 64   65 or older   Prefer not to answer       What best describes your employment status?   Employed full-time   Employed part-time   Self-employed   Unemployed, looking for work   Unemployed, not looking for work   Student   Retired   Homemaker   Military   Prefer not to answer   Other         Which of the following categories best describes your annual income?   Under $15,000   $15,000 - $29,999   $30,000 - $44,999   $45,000 - $59,999   $60,000 - $74,999   $75,000 - $89,999   $90,000 or more   Prefer not to answer