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  5. QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

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Hello,

You are invited to participate in our "After Maintenance Survey".   You are in receipt of this survey due to your recent maintenance at your rental property.  All of our Owners/Tenants will be asked to complete a survey that asks questions about your general maintenance process experience.  It will take approximately three minutes to complete the questionnaire.  Your participation in this survey is completely voluntary. However, it is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.  If you have questions at any time about the survey or the procedures, you may contact Julie Spangler at 951 491-4316 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How Long Have You Been Using Donahoe Tobias Realty Professional Property Management Services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
Overall Impression of Maintenance Response?
Outstanding Very Good Acceptable Fair Unacceptable
 
 
 
Timeliness of Repairs?
 
Outstanding
 
Very Good
 
Acceptable
 
Fair
 
Unacceptable
 
Highly
 
 
 
How Would You Rate Your Overall Level of Satisfaction With Maintenance Staff?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we Rate on the Following Attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-Time Delivery of Service
Professionalism
Leasing Process
Quality of Service
Understanding of Customers' Needs
 
 
 
Did Your Property Manager/Technician Fully Explain and Answer Your Questions Regarding Repair?
 
Outstanding
 
Good
 
Acceptable
 
Fair
 
Unacceptable
 
 
 
How Satisfied Are You With The Overall services of Donahoe Tobias Realty?
 
Outstanding
 
Somewhat Satisfied
 
Acceptable
 
Unacceptable
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
Your Input Helps Us Do A Better Job For You