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Surveys
2016
February
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
0%
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*
How long have you been using our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
1st time traveler
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
N/A
*
Sedan
*
SUV
*
Limo
*
Shuttle
*
Greeter
*
How did you hear about our services?
Recommendation
Online
Telephone order
Random Search
Through a Travel Agent
Through Brochure
Other
*
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
*
Customer service experience
*
On-time delivery of service
*
Professionalism
*
Payment experience
*
Quality of service
*
Understanding of customers' needs
*
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
*
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
*
Would you ever recommended us to others?
Yes, definitely will recommend
Have recommended once or twice
Have recommended several times
No, never will recommend
Do you have any suggestions for improvement?
*
Did your Chauffeur greet you?
Yes
No
*
Was your Chauffeur:
Courteous
Knowledgeable
Well Groomed
Helpful ?
Yes
No
Other
*
What best describes your reason for travel?
Work
Vacation
Charter Service
Uber
Wheelz
Car Broke down
Did not want to drive
Other
*
How was your ride?
Great-Fell asleep
OK-Was comfortable
Not so good/rough ride
Horrible-White knuckle the whole time
D.T.S. Worldwide Transportation Services, LLC
2211 Spencerville Road
Spencerville, MD 20868
301-476-8490
www.deluxetransportation.com
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