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Surveys
2016
August
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How long have you been providing services for CSI ?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
What services do you provide for CSI and how often are they utilized within CSI?
Don't Use
Daily
Weekly
Monthly
Quarterly
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Dietary
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Counseling and/or Clinical
*
Specialized Therapy ( including Speech, OT, PT, music, etc., )
*
Nursing
*
Vendor who provides services for maintenance of CSI home and/or program site ( includes all alarm monitoring companies, landscaping , and any licensed contractor who provides services)
*
IT support ( Information Technology support for server and computers)
*
Where do you provide your services?
At CSI main office ( 2666 State Street Hamden, CT )
At one of CSI homes
At CSI program site
Online
Telephone order/catalog
At your company facility
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
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Customer service experience
*
Professionalism
*
Courtesy
*
Promptness in having any questions answered
*
Was bill / invoice paid within 30 days of service?
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
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How likely are you to continue proving services for CSI ?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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Would you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
No, I would not recommend
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Do you have any suggestions for improvement?
CSI has offered the following review of the services provided by you.
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