This free survey is powered by
  1. Surveys
  2. 2017
  3. April
  4. Q
  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
How often do you use the services provided by the IT Help Desk?
 
Once a week
 
Once a month
 
Once a semester
 
Once a year
 
Never
 
 
 
Where did you hear about our services?
 
Pre-College tour
 
Scool Website
 
Email
 
A friend/ fellow student
 
Professor/ Faculty Member
 
Class/ School event
 
Other
 
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Time it took to resolve issue
Professionalism of staff
Staff's instructions on how to prevent issues in the future
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other