QuestionPro : Support/Customer Service Call Follow

How satisfied were you with our customer support?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

How satisfied were you with how the support staff resolved your problem?

If your problem was not resolved, did our staff offer to follow-up after the call?

Yes

No

Please rate our customer service representative on the following attributes.

How long did you have to wait on the telephone before the customer support representative was available?

Less than 1 minute

1 to less than 3 minutes

3 to less than 5 minutes

5 to less than 10 minutes

10 minutes or over

How long did it take for customer support to resolve your problem?

Less than 5 minutes

5 minutes to less than 10 minutes

10 minutes to less than 20 minutes

20 minutes to less than 30 minutes

30 minutes or more

Next day

More than a day

Problem did not get resolved

How many times did you contact customer support before your problem was resolved?

Do you have any suggestions for improvement?