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  1. Surveys
  2. 2013
  3. January
  4. Q
  5. QuestionPro : Website Satisfaction
0%
Exit Survey
 
 
How satisfied are you with our website?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How did you learn of our website? Select all that apply.
 
Surfing the web
 
Media
 
Friend/colleague
 
Company materials
 
Employees
 
Other
 

 
 
 
On your last visit, what was your primary reason for visiting our website?
 
Seeking company information
 
Seeking product information
 
Seeking contact information
 
Product purchase
 
To find calendar/schedule
 
Other
 
 
 
 
How often do you visit our website?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Which of the following are true? Select all that apply.
 
You were able to find exactly what you were looking for
 
You were able to find a part of what you were looking for
 
You were able to find something better than what you were looking for
 
You were not able to find what you were looking for
 
You had no specific agenda in mind when you visited

 
 
Please rate the following attributes of our website.
Well Below Average Below Average Average Above Average Well Above Average
Ease of navigation
Accuracy of information
Quality of content
Quantity of content
Layout/design
Customer support
Meeting your needs
 
 
Comment:
   
 
 
 
How likely are you to visit our website again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to use this site as your primary source for information?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to recommend our website to a friend or colleague in the future?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
On the basis of this website, how comfortable are you doing business with our company?
 
Very comfortable
 
Somewhat comfortable
 
Neutral
 
Somewhat comfortable
 
Very comfortable
 
 
 
How does our website compare to the websites of companies offering similar products or services?
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
Don't Know
 
 
Comment:
   
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Tell us how often you visit our site.


 
Everyday
 
Once a week
 
Once in two weeks
 
Once a month
 
Rarely
 
Other
 
 
 
 
When you visit the site, are you using the computer from



 
Office
 
Home (including a home office)
 
Equally from the home and office
 
Other
 
 
 

Please tell us why you visit our site (please check all that apply)?
 
Looking for general information
 
Looking for rules/regulations
 
Looking for forms
 
Looking for facility information
 
Looking for regulatory information
 
Looking for Upgrade Information
 
Looking for Qualified Professional/Consultant Information
 
Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)
 
Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)
 
Research for Work
 
Research for School
 
Download files
 
Professional Development
 
Looking for update on earlier information
 
Other
 

 
 
 
Would you say our web site is:
 
Very attractive
 
Somewhat attractive
 
Average
 
Not very attractive
 
Not attractive at all
 
 
From what you have seen and your experience with other sites, please rate the following features of the web page:
Poor Fair Good Very good Excellent Not sure
Visual appearance/layout:
Content:
Writing style:
 
 
 
From your experience, what do you find to be the biggest challenge with using our site?






 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable files or forms are in a format I cannot use
 
Other (please specify)
 
 
 
 
Did you experience any problems downloading files?

 
Yes
 
No
 
Did not try
 
 
 
How did you hear about the Website?




 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Hotline
 
Dealer
 
Industry consultants
 
Newsletters/literature
 
Media (newspaper, radio, TV)
 
Associate/friend
 
Followed Link from another web page
 
Search engine
 
Other (Please Specify)
 
 
 
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
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