QuestionPro : Website Satisfaction

How satisfied are you with the new system?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Other

In what ways does the new system differ from the old system? Select all that apply.

Compared to the old system, how much has it improved?

How often do you use customer service?

Please rate your level of satisfaction with the new system:

Improvement is exactly what you expected.

Improvement provides part of what you expected.

Improvement provides something better than what you expected.

Improvements are not what you were looking for.

Improvements neither benefit or hinder your progress.

Other

Please rate the following attributes of the new user interface.

Comment: Please provide feedback on where the interface could improve and how.

How likely are you to use customer service?

Why or why not?

How likely are you to recommend this system to a friend or colleague in the future?

How comfortable are you with the new system?

How does the new system compare to systems offering similar products or services?

Comment: Where are some areas for improvement?