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How did you hear about our software?
 
Friends/family
 
Advertisement
 
Online/Not advertising
 
Other
 
 
 
 
Were we able to solve your problem?
 
Yes
 
No
 
Other
 
 
 
 
Have you been experiencing issues with our client software?
 
Yes
 
No
 
Unsure
 
 
 
If you downloaded a product, were there any issue with connecting?
 
Yes
 
No
 
Unsure
 
 
 
Do you like the layout of our software?
 
Yes
 
No
 
Unsure
 
 
 
How many days a week do you spend gaming?
 
0-1
 
2-4
 
5-7
 
 
 
How many hours a day do you spend gaming?
 
0-1
 
2-4
 
5+
 
 
 
Do your friends use our software?
 
Yes
 
No
 
Unsure
 
 
 
How was your customer service experience?
 
1 (worst)
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10 (best)
 
 
 
How old are you?
 
17 or below
 
18-22
 
23-30
 
31-40
 
40+
 
Prefer not to answer
 
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