PUSD Customer Service Survey

What is your current position?

Assistant Principal

Dean

Admin Secretary/Office Manager

Principal

Other

1) Reliability: I receive consistent, reliable service from this department. I can always count on them to get the job done.

	Strongly Agree	Agree	Disagree	Strongly Disagree
Child Development

Financial Services

Food & Nutrition Services

Health Services

Information Technology Services

Instructional Services

Maintenance/Grounds/Custodial

Payroll

Personnel Services

Position Control

Pupil and Community Services

Purchasing

Security Services

Special Education

2) Assurance: When I interact with this department, I feel confident that they are knowledgeable and are providing me with accurate information. The staff in this department know what they are talking about.

3) Tangibles: The written information that this department provides, either in email correspondence or more formal documents, is professional and easy to understand.

4) Empathy: Staff in this department provide caring, individualized attention. I feel like they care about me as a person.

5) Responsiveness: This department responds to my requests within a reasonable time frame.

RATER Based Customer Service Survey - Fall 2012