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  1. Surveys
  2. 2014
  3. September
  4. R
  5. Reach Out Housing : Company Satisfaction

Reach Out Housing : Company Satisfaction

REACH OUT HOUSING
 
 
How long have you been homeless?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How did you get to hear about Reach Out Housing?
 
Referred by Local authority
 
Referred by Probation Service
 
Refereed by Prison Service
 
Referred by another charity/service (please state)
 
Self referred, referred by a friend/family member

 
 
 
What was your living situation before Reach Out Housing
 
Street Homeless
 
Sofa surfing
 
Breakdown with family/friends
 
Released from prison
 
Evicted
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of service
Understanding clients' needs
Reach Out Housing Staff
Price
 
 
Personal Comment:
   
 
 
 
How likely are you to recommend Reach Out Housing to others ?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our service?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which category describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What benefits are you actively receiving?
 
Jobseekers Allowance
 
Employment Support Allowance
 
Income Support
 
Carers Allowance
 
Disability Living Allowance
 
Working Tax Credits
 
Child Tax Credits
 
Working, full time employment
 
Working part time employment
 
Student
 
Retired
 
Other