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  1. Surveys
  2. 2016
  3. February
  4. R
  5. Recommendations of local services - short version
0%
Questions marked with a * are required Exit Survey
 
 
* Where do you get recommendations for service providers such as plumbers, mechanics, house cleaners, etc? Do not include your sources of restaurant and entertainment recommendations.
 
Friends / acqua­intances only
 
Friends / acqua­intances and online reviews
 
Online reviews only
 
Other
 
 
 
* Approximately how many times in the past year have you REQUESTED a recommendation for a service (such as a plumber, mechanic, or house cleaner) from friends or acquaintances?
 
0
 
1-2
 
3-5
 
6-10
 
more than 10
 
 
 
* Approximately how many times in the past year have you ANSWERED a request for a recommendation for a service (such as a plumber or mechanic) from friends or acquaintances?
 
0
 
1-2
 
3-5
 
6-10
 
More than 10
 
 
 
* Approximately how many times in the past year have you chosen a service primarily on the basis of its online reviews? Do not include choices of restaurants or entertainment.
 
0
 
1-2
 
3-5
 
6-10
 
More than 10
 
 
 
* Which website or app do you rely on the most for recommendations of service providers (do not include restaurant and entertainment recommendations)?
 
Yelp
 
Angie's List
 
Google Reviews
 
HomeAdvisor
 
NextDoor
 
I do not use online reviews
 
Other
 
 
 
For the website or app you choose in the previous question, how satisfied are you with the following:
Being able to find reviews for your needs
Quality of reviews
Overall experience
 
 
 
Is there anything you'd like to tell us about your experience using online reviews?
   
And, what would make online reviews more useful or valuable to you?