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Surveys
2013
June
R
Referral Source Survey
Referral Source Survey
0%
Dear Customer:
As the manager of Orthofix I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
[MANAGER_NAME]
Manager
Based upon your most recent experience with Orthofix, how would you rate the quality of service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the service was unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe what happened?
Now please think about the features and benefits of the bone growth stimulator itself. How satisfied are you with the product:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe why you are not satisfied with the product?
Company Representative
The following questions pertain to the company representative you communicated with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The company representative was very courteous
The company representative handled my call quickly
The company representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered by including customer service, bone growth stimulator features and benefits, and cost; how satisfied are you with Orthofix?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
[COMPANY]
[MANAGER_NAME]
[ADDRESS_1]
[ADDRESS_2]
[CITY], [STATE], [ZIP]
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