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  1. Surveys
  2. 2016
  3. February
  4. R
  5. REMARKS ON IT SUPPORT REPS SERVICE DELIVERY
0%
Questions marked with a * are required Exit Survey
 
 
* How would you describe the will power of our IT support reps?
 
Excellent.
 
Satisfactory.
 
Fair.
 
poor.
 
 
 
* How promptly do our IT support Reps respond to your distress calls?
 
Promptly.
 
On-Hold.
 
Untimely.
 
Indifference.
 
 
 
* How would you describe the reception of out IT support reps to your requests?
 
Welcoming.
 
Luke worm.
 
In-confident.
 
Hostile.
 
 
 
* Do our IT support reps see to it that all issues and incidences are resolved totally?
 
Always.
 
Most times.
 
Sometimes.
 
Never.
 
 
 
* Are our IT reps pre-emptive with their support strategies?
 
Yes.
 
No.
 
 
 
* How would you rate the technical expertise of our IT reps?
 
Excellent.
 
Satisfactory.
 
Fair.
 
Poor.
 
 
 
On a scale of 1-5 how would you rate the physical appearance of our IT reps?
 
1
 
2
 
3
 
4
 
5
 
 
 
How equipped would you judge out IT reps to be?
 
Excellent.
 
Good.
 
Fair.
 
Poor.
 
 
 
* In one sentence describe the level of satisfaction you desire from the services of our IT reps.
   
 
 
 
In one sentence state the major improvement that you would require our IT reps to make.