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Surveys
2011
April
R
Retail NonSold
Retail NonSold
ThermaSteel Retail NonSold Customer Survey
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Hello:
You are invited to participate in our survey as a potential previous customer. It will take approximately 3-5 minutes to complete the questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
*
How did you first hear about ThermaSteel?
Internet search engine (yahoo, google, etc.)
Internet website link (Link coming from another site you were on)
Magazine
TV, Radio (Advertisement and/or news)
Local project you saw (ThermaSteel being used at a location)
Word of Mouth
Other
*
Overall, how satisfied were you dealing with ThermaSteel at the time of your interest in the product?
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
How satisfied were you with the following about the product:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Strength of Panels
Insulation value
Ease of construction
Price of product
Quality of marketing material
Website
Sales Department
Drafting Department
Accounting Department
Production Department / Lead Time
Ease of obtaining building permits with the product
*
How did you finish your project after not purchasing from ThermaSteel?
Did not build / Project cancelled
Built with other steel system
Built with SIP
Built with wood
Built with concrete or ICFs
Built with Other
If you used another product to build with what was the name of the manufacturer?
If you built with another product which of the following played an important role in your decision?
My product was easier to install than ThermaSteel
My product had better Insulation Value than ThermaSteel
Strength Value of the walls of my product was superior than ThermaSteel
Price of ThermaSteel was too high
Shipping Costs of ThermaSteel was too high
Payment Terms of ThermaSteel were not favorable
Sales or Drafting Department of ThermaSteel were not easy to work with
Was hard to get building permits with ThermaSteel
Was hard finding the right contractor for ThermaSteel
Other
What did you think ThermaSteel's strengths were after you approached the company?
What did you think ThermaSteel's weaknesses were after you approached the company?
What improvements/changes would have made you decide to purchase from ThermaSteel if any?
Any comments you would like to add?
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