RK | QuestionPro

Customer gender

Male

Female

Your Age

How often do you shop at IKI in a week?

1-2

3-5

6 and more

What criteria determine which lane you choose?

I like a less busy lane

I like when the people in line have less products

I like to use express lanes

I don’t really care which lane

I use self-checkout

How important is customer/employee interaction to you?

Do you think people may use these lanes as an opportunity to steal?

Do you use self-checkouts, called IKI bitutė?

Yes

No

Why you use IKI bitute self-checkouts you find that it is...

Comfortable

Easy to use

Time saving

All of above

In your opinion, are self-checkouts faster than traditional cashier’s desks?

Do you wish there were self-checkout in other grocery stores such as Rimi or Maxima?

Yes

No

Other