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  1. Surveys
  2. 2012
  3. January
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  5. TCC Customer Service Satisfaction Survey
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Hello,

As a recent client of The Clean Crew, we would like to invite you to participate in our Customer Satisfaction survey. The Clean Crew are constantly striving to be the top of our game, delivering excellent levels of cleaning whilst maintaining exceptional levels of customer service, therefore your comments and opinions are highly respected and a necessity, in ensuring that we are heading in the right direction. It will take approximately 3 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Layla Allen on 07586 420779 or by email [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
In thinking about your first experience with The Clean Crew, how was your initial query dealt with?
 
Very Poorly
 
Somewhat Unsatisfactorily
 
About Average
 
Very Satisfactorily
 
Exceptionally
 
 
 
If you indicated your experience was unsatisfactory, would you please take a few moments to explain why?
   
 
 
 
Thinking about the quotation that you received, did you find it:
 
Too expensive
 
In line with other companies
 
Very competitive
 
Fairly cheap
 
Very cheap
 
 
 
Thinking about the timescale in which you needed the cleaning completed, were The Clean Crew able to accommodate you?
 
Yes
 
No
 
 
 
Thinking about the level of cleaning service that you required, how satisfied were you with the results?
 
I was not satisfied at all
 
It was satisfactory but room for improvement
 
I was happy with the results
 
The cleaning was exceptional
 
 
 
If you indicated that you were unsatisfied, we would very much appreciate it if you could take a few moments to tell us with which aspects this was?
   
 
 
 
The process for getting your concerns resolved was:
 
Somewhat Unsatisfactory
 
Very Poor
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few moments to describe what happened?
   
 
 
 
In thinking about your overall experience with The Clean Crew, would you use us again and recommend us?
 
Yes, I would use you again.
 
No, I would not use you again
 
Yes I would use you again but I wouldn't recommend you.
 
Yes I would use you again and I would be happy to recommend you.
 
Thank you for taking the time to complete our survey.
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