Technical Support satisfaction Survey

Welcome to the Mitel Technical Support Satisfaction Survey. We care about your feedback and appreciate your input by filling out this short survey.
Please include any comments or suggestions you may have to improve our service. Your answers and suggestions will help us serve you better.

Did your problem get resolved?

YES

NO

Other

How would you rate the troubleshooting skills of the Product Specialist?

POOR

NOT GOOD

GOOD

VERY GOOD

EXCELLENT

Please send us some suggestions or comments on how we may improve this process.

How would you rate the professionalism and courtesy of the Product Specialist?

POOR

NOT GOOD

GOOD

VERY GOOD

EXCELLENT

Please send us some suggestions or comments on how we may improve this process

Did the Product Specialist respond in a timely manner to resolve your problem?
This would include Emails, phone calls, web ticket responses, etc.

YES

NO , I HAVE A SUGGESTION OR COMMENTS

SUGGESTION OR COMMENTS

Did you make use of the Technical Support Knowledge Base?

YES

NO

Other

Would you like to be contacted by Management regarding this Service Request?
Select "Yes" only if you want to be contacted.

YES

NO

Rate your overall satisfaction with this ticket?