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  5. TechSupportGlobal Customer Satisfaction Survey
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Name:
   
 
 
Email Address:
   
 
 
 
How did you contact technical support?
 
Over the Telephone
 
Via Email
 
Via Internet Chat
 
Other
 
Other
 
 
 
 
Overall, how would you rate the process for getting your problem resolved?
 
Good
 
Average
 
Poor
 
Very Poor
 
Other
 
 
 
 
About how long did you have to wait before speaking to a technical support representative?
 
Within 10 minutes
 
Between 10 to 30 minutes
 
Between 30 minutes to an hour
 
Between 2 to 4 hours
 
More than 4 hours
 
Other
 
 
 
 
About how long did you have to wait before your issue was resolved?
 
Between 2 to 4 hours
 
Between 4 to 8 hours
 
Between 8 to 12 hours
 
More than 12 hours
 
Other
 
 
 
 
The Technical Support Representative listened carefully.
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Other
 
 
 
 
The Technical Support Representative was knowledgeable.
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Other
 
 
 
 
The Technical Support Representative was friendly.
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Other
 
 
 
 
The Technical Support Representative was patient.
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
Other