Telecommunication Service Providers

Exit Survey

Are you answering this survey for yourself, or on behalf of a business/organisation?

Myself

Business/Organisation

Neither

Do you have a PBX/Telephone system at your business premises/place of work?

Yes

Unsure

Does your company have a maintenance agreement with a Telecoms company to look after your internal phone systems, or do you maintain it "in-house"?

Maintenance Agreement with a Provider

No Agreement with any Provider

We have an "in-house" Telecoms and IT team

We pay somebody on a per visit basis if theres a problem

Unsure

How many extensions do you have in the business premises?

What type of external lines/trunks do you use to connect your calls to the outside world?

Does your company use Least Cost Routing (where you pay a seperate company to route your calls over a cheaper network)?

Yes

Unsure

As a consumer, and based upon the profound importance of Telecommunications to your business, would you prefer to see all of your Telecoms services bundled into one package, using one provider for your Telephone system, Maintenance,Servicing, Cheaper Calls, Call Logging and Billing, and services such as constant monitoring and appraisal of your telephone system and
extra products such as recordings for your Auto Attendant and voicemail systems?

Yes, this would be fantastic and would save so much time and money

Yes, but I would need more information first

I am always interested in hearing about such packages

Maybe, but I havent really thought about it

No, I am unsure of relying on one company for everything

No, definately not

If you answered Yes to the previous question, please tick all the Telecoms services you would like to see bundled together into one manageable service package.

PBX/Telephone System Maintenance

IT support

Line Provision

Cheaper Calls

Call Logging (billing your internal extension users for their calls)

External Call Billing (with online capability)

Professionally recorded Courtesy/Voicemail messages + Support

Proactive alarm monitoring and Diagnostics for your systems

Who do you currently use for your Telephone calls?