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First Name : 
Last Name : 
Email Address : 
 
 
 
How many times have you stayed with our hotel?
 
Once
 
2-3 times
 
4-5 times
 
6 times or more
 
 
 
How well did our staff respond to your needs?
 
Below standard
 
Insufficient
 
Satisfactory
 
Good
 
Excellent
 
 
 
Was your room clean, comfortable and properly supplied?
 
Below standard
 
Insufficient
 
Satisfactory
 
Good
 
Excellent
 
 
 
How would you rate your overall dining experience with us?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
 
How would you rate the overall food quality and freshness?
 
Below Expectations
 
Neutral
 
Meets expectations
 
Exceeds expectations
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Overall
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually