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Hello:
You are invited to participate in our survey for your recent experience with Cellcom Technical Support. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
After having your ticket assigned to us please tell us how Satisfied were you with our response time?
 
Extremely Satisfied
 
Very Satisfied
 
Moderately Satisfied
 
Slightly Satisfied
 
Not Satisfied (Please leave a comment)
 
Comments
 
 
 
How satisfied were you with the Technical Support Specialists overall attitude and willingness to help?
 
Extremely Satisfied
 
Very Satisfied
 
Moderately Satisfied
 
Slightly Satisfied
 
Not Satisfied (Please leave comment)
 
Comments
 
 
 
How professional was your Technical Support Specialist?
 
Extremely Professional
 
Moderately Professional
 
Not Professional (Please leave comment)
 
Comments:
 
 
 
How well did your Technical Support Specialist answer your questions?
 
Extremely Well
 
Very Well
 
Moderately Well
 
Slightly Well
 
Not at all Well (Please leave comment)
 
Comments:
 
 
 
How likely would you be to recommend Cellcom Technical Support to someone else?
 
Very Likely
 
Somewhat likely
 
Neutral
 
Unlikely
 
Very unlikely (Please leave a comment)
 
Comments:
 
 
 
Overall, how satisfied are you with Cellcom Technical Support?
 
Extremely Satisfied
 
Very Satisfied
 
Moderately Satisfied
 
Slightly Satisfied
 
Not at all Satisfied (Please leave comment)
 
Comments:
 
 
 
What did you like about Cellcom Technical Support?
   
 
 
 
How could Cellcom improve their Technical Support?