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Exit Survey
 
 
In total, approximately how many times have you contacted the companies' representatives in the last 90 days?
 
 
 
Customer SupportTechnical Support
Corbin RusswinSargentYaleCorbin RusswinSargentYale
Expedite an order
Items missing from order
Return Authorization/Credit/Replacement
Installation Assistance
Repair/replace obsolete parts
Product troubleshooting
Specification assistance
 
 
Please select the top three reasons for contacting these companies' representatives.
Expedite an order Items missing from order Return Authorization / Credit / Replacement Installation Assistance Repair / replace obsolete parts Product trouble-shooting Specification assistance Other reason I did not contact this company
Corbin Russwin: Customer Support
Corbin Russwin:Techincal Support
Sargent: Customer Support
Sargent: Technical Support
Yale: Customer Support
Yale: Technical Support
 
 
In total, approximately how many times have you contacted the companies' representatives in the last 90 days?
Once 2-5 times 6-10 times More than 10 times I have not contacted either group
Corbin Russwin - Customer Support
Corbin Russwin - Techincal Support
Sargent - Customer Support
Sargent - Technical Support
Yale - Customer Support
Yale - Technical Support
 
 
 
ImportanceSatisfaction
Corbin Russwin - Customer SupportCorbin Russwin - Techincal SupportSargent - Customer SupportSargent - Technical SupportYale - Customer SupportYale - Technical SupportCorbin Russwin - Customer SupportCorbin Russwin - Techincal SupportSargent - Customer SupportSargent - Technical SupportYale - Customer SupportYale - Technical Support
Once
2-5 times
6-10 times
More than 10 times
I have not contacted either group
 
 
 
Which would you be most likely to purchase?
 
 
 
Makes me least want to reenlistMakes me most want to reenlistMakes me least want to reenlistMakes me most want to reenlist
Time off each week allowed for on-line college coursework
$75 per month pay increase when out at sea
Get promoted 6-months sooner than expected
Both location and duty guarantees for next assignment
 
 
Imagine you were making the decision to reenlist in the Navy today. Which of the following four factors would make you most and least likely to want to reenlist?
$75 per month pay increase when out at sea Time off each week allowed for on-line college coursework Get promoted 6-months sooner than expected Both location and duty guarantees for next assignment
Makes me Most want to reenlist
Makes me Least want to reenlist