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  1. Surveys
  2. 2010
  3. November
  4. T
  5. test ACS
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Exit Survey »
 
How satisfied are you with the following elements of your new hire class?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Course Content (the information provided)
Primary Training Facilitator
Guest Facilitators
Length of Training
Technical Aspects of Training
Overall
 
 
Did the new hire training class adequately prepare you to perform your role as a CSR?
Very Much Somewhat A Little Not At All
 
 
 
Do you feel that the main concepts introduced at the beginning of training were reinforced throughout the program?
Very Much Somewhat A Little Not At All
 
 
 
Do you feel that the course materials were easy to navigate?
Very Much Somewhat A Little Not At All
 
 
 
In your opinion, did the course content allow for ample time to review and apply what you learned?
Very Much Somewhat A Little Not At All
 
 
 
Please provide your opinion of your primary training facilitator.
Very Strong Somewhat Strong Average Weak
Presentations Skills
Timing/Pacing of Material
Speech/Vocal Delivery
Professionalism
Ability to Manage the Class (eg. interaction, handling conflict, setting expectations, follow-up on questions)
 
 
In your opinion, do you feel that your primary training facilitator had a good grasp on the needs of the class?
Very Much Somewhat A Little Not At All
 
 
 
In your opinion, do you feel that your primary training facilitator demonstrated adequate preparation and knowledge of the material on a daily basis?
Very Much Somewhat A Little Not At All
 
 
 
During class, you had several guest facilitators. In your opinion, do you feel that these guest facilitators acted in a professional manner?
Very Much Somewhat A Little Not At All
 
 
 
Do you feel that the guest facilitators provided relevant information on their areas of expertise, as it relates to your job as a CSR?
Very Much Somewhat A Little Not At All
 
 
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