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  1. Surveys
  2. 2015
  3. November
  4. T
  5. TEST-Frenchman Valley Customer Satisfaction 71-15-
0%
Exit Survey
 
 
Thank you for providing your opinions about Frenchman Valley Cooperative.  This survey should take about  15 minutes and should be answered by the person with the most contact with Frenchman Valley Cooperative. Please press continue to begin.
 
 
 
1. Do you make the decisions regarding agronomic input purchases for your farming operation?
 
Yes
 
No
 
 
 
2. How many total crop acres do you farm, including both those you own and rent?
   acres
 
 
 
3. From which of the following is the majority of your income?
 
On Farm Activities
 
Income from an Off Farm Job
 
Other
 
 
 
 
This survey refers to your opinions about Frenchman Valley Coop as a supplier of agronomy inputs.
Please keep this in mind as you answer the following questions.
 
 
4. In a typical year....
0% (none) 1% to 25% 26% to 50% 51% to 75% More than 75%
What percentage of your total agronomic inputs do you do with Frenchman Valley Cooperative?
What percentage of your fertilizer do you purchase from Frenchman Valley Cooperative?
What percentage of your seed business do you do with Frenchman Valley Cooperative?
What percentage of your crop protection product business do you do with Frenchman Valley Cooperative?
 
 
 
5. What are the reasons why you do business with your primary fertilizer company? (Select all that apply)
 
Agronomy knowledge
 
Service
 
Price
 
Available technology
 
Facility Capabilities
 
Other
 

 
 
 
6. What are the reasons why you do business with your primary seed company? (Select all that apply)
 
Agronomy knowledge
 
Service
 
Price
 
Available technology
 
Facility Capabilities
 
Other
 

 
 
 
7. What are the reasons why you do business with your primary crop protection company? (Select all that apply)
 
Agronomy knowledge
 
Service
 
Price
 
Available technology
 
Facility Capabilities
 
Other
 

 
 
 
8. What technical services have you purchased from Frenchman Valley Coop? (Select all that apply)
 
Custom application
 
Soil testing
 
Field scouting
 
Aerial application
 
Precision ag
 
Other - please specify
 

 
 
 
9. Do you believe your need for additional crop spraying will increase or decrease?
 
Greatly decrease
 
Somewhat decrease
 
Remain the same
 
Somewhat increase
 
Greatly increase
 
 
 
10. To which primary location do you go for access to agronomy products and services from Frenchman Valley Cooperative?
 
Chappell, NE
 
Grant, NE
 
Imperial, NE
 
McCook, NE
 
Pine Bluffs, WY
 
Wheatland, WY
 
 
 
11. When you purchase agronomic inputs from Frenchman Valley Cooperative, what other services are important besides the product? (Select all that apply)?
 
Custom application
 
Replant or re-spray programs
 
Agronomic consulting
 
Producer financing
 
Credit Terms
 
Patronage
 
Billing Statements
 
Online Access to Billing Statements
 
Customer Service

 
 
 
12. Has your agronomy business with Frenchman Valley Cooperative over the last three years been increasing, decreasing or staying about the same?
 
Increasing
 
Decreasing
 
Staying about the same
 
 
 
Your Satisfaction with Frenchman Valley Cooperative
 
 
The next questions asks about the  importance of and your satisfaction with various services and features of Frenchman Valley Cooperative.
 
 
13. Based on your experience with Frenchman Valley Cooperative, please rate your overall satisfaction with the agronomy business.
1 - Not At All Satisfied 2 3 4 5 6 7 8 9 10 - Very Satisfied
 
 
 
Facility Operations
 
 
The following items relate to facility operations. Please rate the importance of each item to you and how satisfied/dissatisfied you are with Frenchman Valley Cooperative’s performance on each item. You may use any number from 1 to 10 to express your opinion.

Be sure to rate both importance and your level of satisfaction.
 
14. 
 
ImportanceSatisfaction
Not At All ImportantVery Important
Not At All SatisfiedVery Satisfied
1234567891012345678910
Providing product information in a timely manner
Providing understandable invoices
Hours of operation
Time it takes to deliver / apply products
Overall product availability
Having product on hand at desired facility
Precision agriculture practices
Extended hours during peak season
 
 
Not At All SatisfiedVery Satisfied
1 2 3 4 5 6 7 8 9 10
Overall Operations
 
 
 
Employee Performance
 
 
The following items pertain to employees. Please rate the importance of each item to you and how satisfied/dissatisfied you are with Frenchman Valley Cooperative’s performance on each item. You may use any number from 1 to 10 to express your opinion.

Be sure to rate both importance and your level of satisfaction.
 
16. 
 
ImportanceSatisfaction
Not At All ImportantVery Important
Not At All SatisfiedVery Satisfied
1234567891012345678910
Ability to explain product offerings
Monitoring your cropping plan and helping you throughout the year
Overall agronomic input package offerings
Having reliable employees
Having knowledgeable employees
Having employees with good attitudes
Relationship with your agronomist
Having employees that follow-through
 
 
Not At All SatisfiedVery Satisfied
1 2 3 4 5 6 7 8 9 10
Overall Employee Performance
 
 
 
Competitive Offering
 
 
The following items pertain to various competitive offerings. Please rate the importance of each item to you and how satisfied/dissatisfied you are with Frenchman Valley Cooperative’s performance on each item. You may use any number from 1 to 10 to express your opinion.

Be sure to rate both importance and your level of satisfaction.
 
18. 
 
ImportanceSatisfaction
Not At All ImportantVery Important
Not At All SatisfiedVery Satisfied
1234567891012345678910
Competitive pricing
Increased whole acre offerings including agronomy inputs & grain contracts
Overall agronomic input package offerings
Ongoing communication from the cooperative
 
 
Not At All SatisfiedVery Satisfied
1 2 3 4 5 6 7 8 9 10
Overall Competitive Offering
 
 
20. Rate the importance of the following...
Not At All ImportantVery Important
1 2 3 4 5 6 7 8 9 10
Having product delivered from a particular location by Frenchman Valley Cooperative
Having a regular applicator operator apply my product
 
 
21. How is your need for the following agronomic services changing?
Greatly decreasing Somewhat decreasing Staying about the same Somewhat increasing Greatly increasing
Custom application
Soil testing
Field scouting
Precision ag
Aerial application
 
 
 
22. What additional options or offerings should Frenchman Valley Cooperative consider for the future?
   
 
 
 
23. And how likely are you to continue doing business with Frenchman Valley Cooperative for the next three to five years?
 
Not at all likely
 
Not very likely
 
Somewhat likely
 
Very likely
 
 
24. How strongly do you Agree or Disagree with the following statements about Frenchman Valley Cooperative?
Strongly Agree Somewhat Agree Somewhat Disagree Strongly
Disagree
A company on its way up with a strong future
My preferred agronomy company to work with
Innovative agronomic product and service package
Financially strong
Anticipates my needs
A company with a solid reputation
Committed to helping my farm succeed
 
 
 
25. Over the past few years, do you feel that Frenchman Valley Cooperative has changed for the better, the worse, or has remained the same?
 
Changed for the better
 
Changed for the worse
 
Remained the same
 
 
 
This last section is about changes you would like to see with Frenchman Valley Cooperative?
Please keep this in mind as you answer the last few questions.
 
 
 
26. If you could change one thing about Frenchman Valley Cooperative, what would that be?
   
 
 
 
27. Are there any other comments you would like to express to Frenchman Valley Cooperative?