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Hello, I’m calling on behalf of FSC. I’m conducting a survey on behalf of the company to determine customer attitudes towards the company, the products and the service.

The questions are brief and generally require a short answer and will take about 5 minutes of your time. All you need to do is rate the statements that I am going to read to you between 1 and 10, with 1 being totally disagree, and 10 being totally agree with the statement.
 
 
Section 1 - Sales Organisation
Totally Disagree Neutral Totally Agree
FSC's offers meet my needs
I recieve FSC's offers on time
Offers are exhaustive & good quality
FSC Sales Personnel attitude to clients
FSC Sales Personnel Competence
FSC Sales Personnel Attention/Underst.
 
 
Section 2 - Logistics
Totally Disagree Neutral Totally Agree
Delivery is punctual
Delivery is complete
Logistics dept. meets expectations
Logistics personnels' client attitude
 
 
Section 3 - After Sales Service
Totally Disagree Neutral Totally Agree
Accessiblility of personnel
Rapid Reaction
Equipment returned to operation
Good quality intervention
FSC personnel client attitude
 
 
Section 4 - Administration Service
Totally Disagree Neutral Totally Agree
Personnel eaisly accessible
Correct information
Orders dealt with punctually/precisely
Invoices clear & correct
Account with FSC is well kept
Admin personnels' attitude to client
 
 
Section 5 - Procedures and Controls
Totally Disagree Neutral Totally Agree
Personnel eaisly accessible
Rapid reaction to complaints
Complaints dealt with competently
Receive definite solution to problem
Personnels' attitude to client
 
 
Section 6 - The Product
Totally Disagree Neutral Totally Agree
Product quality
State-of-the-art better than competitors
Excellent price/quality ratio
High Level of design and ergonomics
Price/performance ratio of products
Realiability quality
 
 
Section 7 - Organisational Image
Totally Disagree Neutral Totally Agree
Balance and long-term relations
Strategy for motivation
Strategy for products/process quality
FSC guarantee terms excellent
Eaisly recommend FSC products
Gladly choose FSC again
Overall company rating
 
Please contact [email protected] if you have any questions regarding this survey.
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