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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| favorite automobile parts |
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| Additional Comments/Suggestions for improvement | | |
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| Overall how satisfied are you with [PRODUCT]? |
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| In your opinion is the product better, about the same or worst than [OTHER_COMPANY] [PRODUCT] ? |
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How familiar are you with [PRODUCT]?
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| What other brands of [PRODUCT_CATEGORY] have you heard of? |
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Dear Sir/Madam:
As the president of [COMPANY], I want to thank you for buying our product. Please help us better understand your needs by completing the survey below. Thank you for your time.
Sincerely,
[MANAGER NAME]
President |
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| The following is a list of product and service items. How satisfied are you with on each item?
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How long have you used [PRODUCT]?
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Overall, how satisfied are you with [PRODUCT]?
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| Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is: |
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Will you use/purchase [PRODUCT] again?
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How likely are you to recommend [PRODUCT] to others?
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Based on your experience with [PRODUCT], how likely are you to again buy a [Company Product]?
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If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
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| What would you like to tell [COMPANY] about your satisfaction with [PRODUCT] that was not already asked in the survey? | | |
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| In thinking about your most recent experience with (Company Name), was the quailty of customer service you received: |
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| If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction. | | |
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| Was the process for getting your question resolved: |
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| If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction. | | |
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| Would you say the value of the (Company product), as compared to its price, is: |
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| The following questions pertain to the customer service representative you spoke to most recently. |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| The following questions pertain to the process by which your most recent service contract was handled. |
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| The waiting time for having my questions addressed was satisfactory. |
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| Consider the total package of (Company Name) including customer service, features and benefits, and cost. How satisfied are you with the (Company Name) company? |
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| If the (Company Product) were no longer available, what would you replace it with? |
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| All things considered, over the next 12 months how likely are you to replace your (Company's Product)? |
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| If you are looking to replace (Company Product), what are some of the reasons for doing so? | | |
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