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Hello,



You are invited to participate in our Discover Satisfaction Survey . In this survey, all the employees of Discover campaign will be asked to complete a survey that asks questions about your view of Discover campaign. It will take approximately 30 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. It is very important for us to learn your opinions so that we could make Discover a great success.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact any of the Managers in Discover.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


 
 

How long have you worked for Discover campaign in TransWorks?
 

Whats your total work experience including TransWorks?
 
 
 
* Does your TL welcome suggestions and ideas from the team?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you think your TL deserves his/her position?
 
Yes
 
No
 
Dont Know
 
 
* Do you want the support staff to interact more often with you?
 
Yes
 
No
 
Dont Know
 
 
* Do you like the existing incentive program?
 
Yes
 
No
 
Dont Know
 
 
* Do you get your feedback in the right manner?
 
Yes
 
No
 
Dont Know
 
 
* Do you like the existing incentive program?
 
Yes
 
No
 
Dont Know
 
 
* Do you feel encouraged to voice out your issues during team briefings?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you feel that the quality scores you get are justified?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Does feedback from quality/verification help?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Does your TL take ownership for the team performance?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you feel your managers are knowledgeable?
 
Yes
 
No
 
Dont Know
 
 
* Do you think feedback is given only when you are not doing well?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Is your TL approachable?
 
Yes
 
No
 
Dont Know
 
 
* Are all your managers approachable for work related & personal issues?
 
Yes
 
No
 
Dont Know
 
 
* Does your TL display professional behavior on the floor?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 

Which of the following is your team leader knowledgeable about
 
Salary Issues
 
Company Policies
 
Leave Policies
 
Transportation
 
General Information
 
Other
 

 
 
 
* Do you think your TL is biased to any team member for any reason?
 
Yes
 
No
 
Dont Know
 
 
* Do the Managers appreciate your work?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Is there enough transparency in all the levels?
 
Yes
 
No
 
Dont Know
 
 
* How manager briefings make an impact on you?
 
Pressurize you
 
Boost performance
 
Minimal Impact
 
No impact
 
Other
 
 
 
* Do you think that the QCs add value to the program?
 
Yes
 
No
 
Dont Know
 
 
* Do you like the way the verification feedback is communicated?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Does the support staff behave in a professional and polite manner with you?
 
Yes
 
No
 
Dont Know
 
 
* Do you think you receive appropriate call quality feedback?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you get both positive and negative feedback?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you think the QCs make a conscious effort to improve your performance?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Is the feedback from the TLs given to you in a respectable manner?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do your managers provide frequent feedback to you?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Does your TL put immense pressure on you for performance?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Is the choice of words used in the feedback correct and respectful?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Is there a lot of Performance pressure inserted from the Managers?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Does your Team Leader address to all your issues and promptly gets the appropriate solution for them?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you feel any of the QC/Verification/ TL/Manager feedback is a waste of time?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you think the pre & post shift briefings are meaningful?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Which briefings do you prefer?
 
Manager briefings
 
TL briefings
 
Other
 
 
 
* Do you think that a lot of time is consumed during briefings?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
* Do you think that some of the people in the support staff do not deserve that position?
 
Yes
 
No
 
Dont Know
 
 
* Are you comfortable discussing work related & personal issues with your TL?
 
Always
 
Mostly
 
Sometimes
 
Rarely
 
Never
 
 
Distribute 100 points among the following
* Any other kind of incentives
Floor incentives
Salary Incentives
Gifts
0
Values must add up to 100
 
 
* What do you want from the company’s side?
Parties
Overnight Outings
One Day Picnics
Movies
0
Values must add up to 100
 
 
 
How can the incentive program be improved, if required?
   
 
 
Additional Comments/Suggestions for improvement of Discover Program.
   
Please contact [email protected] if you have any questions regarding this survey.
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