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2006
July
T
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Hello:
You are invited to participate in our survey "Customer satisfaction with ABC corporation". In this survey, numberous people will be asked to complete a survey that asks questions about the treatment you recieved from employees at ABC corporation. It will take approximately ten minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Sharon Frederick at 301-707-8351 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of overall satisfaction with ABC Corporation?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with ABC Corporation with regard to price?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with ABC Corporation with regard to availability?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with ABC Corporation with regard to overall quality?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
Thinking about your most recent experience with ABC Corporation, on a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5represents "Extremely Dissatisfied," how would you rate your level of satisfaction?
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
Additional Comments/Suggestions for improvement
Please contact
[email protected]
if you have any questions regarding this survey.
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