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  1. Surveys
  2. 2006
  3. October
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  5. Test Survey
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Hello:

You are invited to participate in our customer service survey. In this survey, all of our clients will be asked to complete a survey that asks questions about your satisfaction level with our customer service/support. It will take approximately five minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tara LeBlanc at 703.623.4162 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How would you describe the process to reach a representative for assistance?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
Other
 
 
 

* How would you describe the response time to your requests?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied

 
 

* Do you feel that your concerns or requests are handled correctly on the first attempt?
 
Yes
 
No
 
 
 
If you answered No to the question above, please describe your experience and what you would have liked to see handled differently.
   
 
 

* How would you describe the professionalism exhibited in handling your requests?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
 

* How would you rate us in providing clear and helpful responses to your questions or concerns?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
 

* How would you rate our follow through on commitments made to help you?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
 
 
What can we do to improve our relationship with your company?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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