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2011
December
T
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"Help us improve our current practices in Midstage"
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What we are looking to accomplish in this survey is to understand our employees perception on the use of Recovery codes at 83 days past due in order to identify areas of improvement in the recovery process.We are compiling the data from this survey to minimize impacts on associates and our Brand.
How long have you been employed with Toyota Financial Services?
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01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
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20
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31
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Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
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2024
Based on your expertise, when is it beneficial for the company and for collections associates to route a vehicle?
-- Select --
A.75
B.80
C.83
D.85
Please rate your level of satisfaction with our current recovery practices
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Do you feel our current practices affect associates DMM scores?
1. Yes
2. NO
Comments/Suggestions: What are your current suggestions to improve this process?
Thank you for your participation!!!!
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