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2012
March
T
The Orion - client survey
The Orion - client survey
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Hello:
The Orion appreciates your business, and invites you to participate in our survey. Please let us know about your experience with us. This survey should take you about 5-10 minutes to complete. We are committed to providing excellent service to you and your candid feedback is critical to our focus on continuous improvement.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ciara Bronson at 707-499-2202 or by email at
[email protected]
Thank you very much for your time and support.
What is the principal industry of your business?
retail
bar/restaurant
apartment/property management
health services
fast food
entertainment
education
beauty
law
photography
Other
How long have you been a customer?
6 months or less
1 year or less
2 years or less
Over 2 years
Please rate your interaction with The Orion staff on the following attributes:
poor
fair
average
good
excellent
professionalism
product knowledge
frequency of contact
understands my unique business needs
problem-solving
Please rate The Orion staff's overall customer service
poor
fair
average
good
excellent
What do we do well?
Which area should we focus improvement?
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
quality of advertisements
range of options
return on investment
value for the money
ease of doing business
reputation of The Orion
How likely are you to do business with The Orion in the future?
unlikely
neutral
likely
How likely is it that you would recommend us to a friend/colleague?
unlikely
neutral
likely
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