TLL Annual Vendor Evaluation Part 1

* Name :
* Lab :

Please rank the supplier that will first come to your mind when ordering.
(Key in: 1=1st that comes to mind, 6=last that comes to mind)

Please rank the suppliers according to price competitive based on the product types.
(Key in: 1=1st that comes to mind, 6=last that comes to mind)

How frequent do you purchase products from suppliers as listed below?

Please assess delivery services for the below listed company

0 - No late delivery

1 - 2 times late deliveries

3 - 6 times

More than 8 times

Please assess packaging conditions on arrival for the below listed company

0 - Good conditions

1 - 2 times Bad Conditions

3 - 6 times

More than 8 times

Please rate the following Sales Service:

Frequency of contact to review your reach

Product Knowledge

Understanding your lab needs

Professionalism

Willing to give discount

Give Samples for trials

Support given after sales (e.g exchange of goods)

Overall Service level

Value added services

How satisfied are you with the following:

Please suggest the ways to encourage user to do a "Product Conversion"

How satisfied are you with the following:
rate 1 : Good , 2 : Neutral , 3 Poor