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2015
June
T
TNT Azerbaijan - Customer Satisfaction Survey
TNT Azerbaijan - Customer Satisfaction Survey
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Dear Client,
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your cooperation and want to make sure we meet your expectations.
Sincerely, Shaig Garibzade, Business Development Manager
1) How often do you use our service?
Weekly
One a month
Every 2-3 month
One a year
Do not use
Why you choose us?
We are your current client
Our head office works with TNT
We are worked with you before
Your service quality
Your prices are good
How you contacted with us?
By phone
By e-mail
Visited your office
How fast our employees answered to your request?
Fast
Normal
Could be faster
It was to long
How fast our couriers picked up the documents/parcels?
Fast
Normal
Could be faster
It took too long
How would you rate our prices in comparison to our competitors?
Reasonable
Lower than competitors
Higher than competitors
How would you rate our services?
Good
You're the best
Normal
Could be better
Not good
Disaster
How likely are you to use our services again?
Definitely Yes
Probably Yes
Probably Not
Definitely Not
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