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Surveys
2013
January
T
TPC Retail 2
TPC Retail 2
Customer Satisfaction Survey
0%
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1. Thank you for giving us the opportunity to serve you better. We value your business and want to make sure we meet your expectations. As a valued customer, how you rate our service, is the most important information we can acquire, and we appreciate you for taking this survey.
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2. Name
*
Company Name
*
Phone Number
*
Email Address
3. Please rate TPC Retail - Industrial Supplies Division on the following attributes:
Excellent
Good
Satisfactory
Can be Better
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Technical knowledge of Sales Engineer
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Range and Quality of Products
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Availability of Products
*
Timeliness of Deliveries
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Response time to enquiries/complaints
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Value for money
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4. Did you have any sales support related issues in the last 6 months which has not been addressed?
Yes
No
5. Please specify the issue.
*
6. How did we perform in line with your project timeline?
Excellent
Good
Satisfactory
Can Be Better
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7. How likely are you to be using the products and services of TPC for upcoming projects?
Likely
Unlikely
8. If no, Please specify the reason for not considering:
*
9. On a scale of 0 to 10, where 0=Most unlikely and 10=Most likely, please indicate how likely are you to recommend TPC to your associates/business partners?
«Very Unlikely
Very Likely»
0
1
2
3
4
5
6
7
8
9
10
10. If 0-6, please specify the reason for this rating:
*
11. Have you ever availed products and services of a similar kind from any other company?
Yes
No
12. Please specify the name of the company:
13. Please rate them in comparison with TPC:
Behind TPC
On a par with TPC
Ahead of TPC
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Quality of overall Service
*
Range of Products
*
Reliability
*
Value for Money
*
14. How would you rate your overall satisfaction with us?
Excellent
Good
Satisfactory
Can Be Better
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15. How frequently should you wish TPC Retail - Industrial Supplies Division to contact your organisation?
Once a week
Once every fortnight
Once a month
On a call basis, as and when required
16. Would you like to share any other Comments/Suggestions with us?
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