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| 1. 'Introduction to customer service' has equipped me with the ability to understand customer service and its importance in service delivery organistion. |
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| 2. 'Elements of Good & Poor Customer Service' has made me equipped to identify customers requirement and differentiate between good and bad customer service. |
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| 3. 'Moments of Truth' has equipped me with the ability to articulate moment of truth and customer delight. |
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| |
| 1. 'Introduction to customer service' has equipped me with the ability to understand customer service and its importance in service delivery organistion. |
| |
|
|
|
|
|
| |
| 2. 'Elements of Good & Poor Customer Service' has made me equipped to identify customers requirement and differentiate between good and bad customer service. |
| |
|
|
|
|
|
| |
| 3. 'Moments of Truth' has equipped me with the ability to articulate moment of truth and customer delight. |
| |
|
|
|
|
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