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2015
April
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Exit Survey
You recently contacted Bay4 Energy about an issue with your service. Please take a few minutes to tell us about your service experience. Your feedback is very important and will be used to improve our service to you. Tomstemark Research, an independent research company is conducting this study on behalf of Bay4 Energy. The survey should take just a few minutes to complete.
If you have questions please contact James Porco at 727-XXX-XXXX or by email at the
[email protected]
.
Thank you very much for your time and support.
Please start with the survey by clicking on the
Continue
button below.
First, was your most recent contact with Bay4 Energy via:
Email
Telephone
Including your most recent contact, how many times in the past 6 months have you needed to contact Bay4 Energy with an issue or question?
Once
2 - 3 Times
4 - 6 Times
7 - 9 Times
10 or More Times
Not Sure (More than 10 Times)
What was the primary reason for your last contact with Bay4 Energy?
Ask a question
Error in my bill
Assistance with software
Website assistance
Other
Was this the continuation of an existing issue, or a new issue?
Existing Issue
New Issue
Not Sure
Other
Thinking about your contact experience, what is your satisfaction with each of the following?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Ease of reaching a support person
Professionalism of person assisting you
Helpfulness of support
Understanding and concern with resolving your issue
Promptness in addressing your issue
Support person’s knowledge in assisting you
Overall issue resolution
How likely would you recommend Bay4 Energy to a colleague or friend?
Not at all Likely (0)
1
2
3
4
5
6
7
8
9
Very Likely (10)
Overall, how satisfied are you with the service you receive from Bay4 Energy?
Overall Satisfaction With support
Other than your rate, or the size of your bill, are there any other comments you would like to add about the technical support you received from Bay4/Kenyon Energy?
May we share your individual responses internally with our technical staff to better assist you?
Yes, you may share my individual responses
No, do not share my individual responses
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