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  1. Surveys
  2. 2008
  3. October
  4. T
  5. travel
0%
 
 
Beta - Viagens e Turismo, Lda.
 
 
 
How satisfied are you with the service provided by your travel agency in each of the following areas
 
 
1. Telephonic availability/waiting times?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
2. Are your emails promptly answered?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
3. Response time to your request for (pre trip) information ?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
4. Friendliness of the agency employees?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
5. Customer service of agency staff?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
6. Professionalism of the agency staff?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
7. Accuracy of reservations (air, hotel, car, train) ?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
 
How satisfied are you with the following services
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