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Exit Survey
 
 
How much of your agency's volume is comprised of business travel?
 
< 5%
 
6% - 25%
 
26% - 50%
 
51% - 75%
 
76%+
 
 
 
How many people work at your agency full time?
 
<10
 
11 - 25
 
26 - 50
 
50 - 100
 
101 - 250
 
250+
 
 
 
Which online booking tools does your agency support? (Select all that apply)
 
Concur
 
Deem
 
NuTravel
 
GetThere
 
Traversa
 
Amadeus eTravel
 
Other
 

 
 
 
Which GDS's does your agency use? (Select all that apply)
 
Amadeus
 
Galileo
 
Sabre
 
Worldspan
 
Other
 

 
 
 
How interested would you be in a software solution which combines a corporate online booking tool, mid office (PNR finishing, quality control, auto-ticketing, queue management), and back office (reporting, IAR reconciliation, commission tracking) in a single system?
 
Not interested
 
Somewhat interested
 
Very interested
 
 
How well does the agent desktop offered by your GDS accomplish the following for your corporate travel clients?
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Shop for flights
Shop for hotels
Shop for cars
Purchase ancillaries (i.e. paid seats, priority boarding)
Access fare families
Reserve travel and manage reservations on Southwest Airlines
Keep track of preferred vendors and their rate codes
Enforce a travel policy
Pre-approve travel when required by a client's travel policy
Add a client's cost centers (i.e. GL codes, project ID's) to reservations
Manage ghost cards
Track unused tickets
Shop for flights when doing an exchange
Reissue tickets
 
 
 
How interested would you be in using a web based solution which allowed agents to purchase ancillaries and fare families, reserve travel and manage reservations on Southwest, track preferred vendors, enforce a travel policy, facilitate pre-approval, add cost centers, manage ghost cards, track unused tickets, and reissue tickets?
 
Not Interested
 
Somewhat Interested
 
Very Interested
 
 
What share of bookings by your corporate clients do you estimate are made outside of your online booking tool and agent call center (i.e. directly with a supplier or with an OTA)?
< 20% 20% - 30% 30% - 40% 40% - 50% 50% +
Air
Hotel
Car
 
 
 
How interested would you be in an online booking tool which combined ancillary content and fare families and supported group rates and wholesale/net rate content for hotels?
 
Not Interested
 
Somewhat Interested
 
Very Interested