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  1. Surveys
  2. 2008
  3. January
  4. T
  5. Treasury Service Satisfaction
0%
 

London Treasury Back Office Department would like to invite you to complete the survey below. We feel that it is important for you to be able to give us your feed back on the service we provide to you and your satisfaction with that service. We would very much like to learn what we can do to improve our service to you and your company.

If you have questions at any time about the survey or the procedures, you may contact Gillian Wood at 00 44 207 246 3818 or by email at the email address specified below.



Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How often do you need to contact London Treasury Back office regarding questions or problems?
 
More than once a day
 
Daily
 
Once/week or more
 
1 to 3 times a month
 
Once/month
 
Every 2-3 months
 
Other
 
 
 
 
Overall, how satisfied are you with the level of service you received from London Treasury Back Office?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 

Did you receive an initial reply to your question/problem in a timely manner?
 
Very satisfied with speed of initial response
 
Satisfied with speed of initial response
 
Neutral
 
Dissatisfied with the speed of the inital response
 
Very dissatisfied with the speed of the inital response

 
 
 
Were you satisfied with the feedback/follow-ups given to you, if the issue was not resolved immediately?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How do you feel about the length of time taken to resolve your issue?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
How satisfied were you with the way the issue was resolved?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
 
   
 
 
Treasury Staff

How did you contact London Treasury Back Office?
 
By email
 
By telephone
 
Other
 
 
 

Were you satisfied with the knowledge and professionalism of the London Treasury Back Office Staff?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied

 
 

Did the London Treasury Back Office Staff give you sufficient information in clear understandable language?
 
Very clear
 
Clear
 
Neutral
 
Unclear
 
Very Unclear

 
 
 
If you were not totally satisfied in either of the above two questions please tell us how we could improve our service to you.
   
 
 
 
Please could you tell us how we could improve the quality of the service we provide to you or your company.
   
 
 
 
Are there any additional services or information you would like to receive from London Treasury Back Office?
   
 
 
 
Thank you for your feedback.
 
Please contact [email protected] if you have any questions regarding this survey.
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