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| People are held accountable for the quality of work they produce. |
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| The quality of our services are very important at TSG. |
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| At TSG, we maintain very high standards of quality. |
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| TSG understands its customers' needs. |
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| TSG is extremely focused on its customers' needs. |
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| Customer needs are the top priority at TSG. |
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| Information and knowledge are shared openly within TSG. |
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| Communication is encouraged in TSG. |
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| My supervisor does a good job of sharing information. |
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| Senior management communicates well with the rest of TSG. |
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