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  2. 2015
  3. December
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  5. U-Trak

U-Trak

0%
Exit Survey
 
 
Hello:
Thank you for using U-Trak Ltd. As part of our continuing strive for customer satisfaction and business success, we would like to give you the opportunity to complete a short survey about your experience using U-Trak Ltd and give you the opportunity to make any comments below. Please be honest as possible when submitting your answers.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
 
 
 
In the past 12 months, how frequently have you accessed or received services from our organisation?
 
Weekly
 
Monthly
 
Every 3-6 Months
 
6 Months or Less
 
Yearly
 
 
 
Do you do business with another transport/logistics company other than U-Trak? Please rate U-Trak in comparison to our competitors
 
Superior, U-Trak is my first choice
 
Good, I consider U-Trak when choosing a supplier
 
Fair, U-Trak is equal to their peers
 
Poor, U-Trak is surpassed by their peers
 
 
 
Please rate the overall level of service provided in your most recent experience with U-Trak
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
Please select the amount of time that it took for us to respond to your most recent quote request?
 
1 hour or more
 
45-59 mins
 
30-44 mins
 
15-29 mins
 
Upto 15 mins
 
 
 
Did your quote response time play a positive or negative role in your decision when awarding your business to a supplier?
 
Positive
 
Negative
 
Quote response time did not affect my decision
 
 
Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
The customer service rep was very courteous
The customer service rep handled my call quickly
The customer service rep was very knowledgeable
 
 
 
Please rate the accuracy of our document processing and invoicing?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor